Shipping & Delivery Policy
Last updated: October 2026 • Official Shipping Standards for EsyDocs
Every rental agreement ordered on EsyDocs includes two channels: (1) a high-resolution scanned copy uploaded to the tracking page after the desk prints the agreement on the e-stamp, and (2) physical doorstep delivery of the original Karnataka Government e-stamp folder via 2-wheeler courier in Bengaluru. There is no 15-minute or 30-minute guarantee.
1Digital Delivery Timeline & Access
Immediately upon successful payment, your draft is locked and sent to our Bengaluru operations desk for offline procurement of your authentic Karnataka Government e-Stamp certificate (Article 30).
After the desk prints the agreement on the physical e-stamp paper and uploads the scan, the high-resolution PDF is unlocked on the live order tracking page. Timing depends on vendor hours and print confirmation, not a fixed minute SLA.
A direct download link and digital receipt are automatically dispatched via SMS and WhatsApp to the recipient contact number provided during checkout.
2Operations Hub & Distance-Based Courier Routing
Physical original agreements are sealed in a moisture-resistant, tamper-evident legal sleeve and dispatched directly from our central operations desk located at Arekere, Bannerghatta Main Road, Bengaluru (PIN 560076) via verified on-demand 2-wheeler express courier partners (Porter, Rapido, and dedicated dispatch riders).
* Delivery transit times are subject to peak Bengaluru traffic conditions, severe weather, and society gate access protocols. Real-time rider phone contact and SMS/WhatsApp live tracking are shared upon courier assignment.
3Shipping Fees & 100% Transparent Pricing
We operate on a transparent, customer-first pricing structure with zero hidden checkout surprises:
- Free Local Delivery (< 5.0 km): Doorstep delivery within 5 km of our Arekere Operations Hub is free with the ₹999 package.
- Flat Long-Distance Express Courier (+₹99): For delivery addresses beyond 5 km across Bengaluru, a flat ₹99 courier fee is charged and shown before payment. The checkout total is then ₹1,098 for the ₹999 package plus courier.
- Zero-Bypass Server Integrity: The exact distance from our Arekere Hub is dynamically calculated via map pin GPS or 6-digit Bangalore PIN code, displayed transparently in Tab 4 and checkout, and strictly verified on our backend payment gateway.
- No Cash-on-Delivery or Tip Mandates: You pay the exact displayed total online with zero extra cash collected at your doorstep.
- Free Re-Dispatch Guarantee: In the rare event that an envelope is damaged during transit or misdelivered by courier error, we re-stamp and re-dispatch a fresh copy at zero extra charge.
4Real-Time Tracking & Delivery Support
Customers can check order status on esydocs.com/track using their Order ID (for example ESY-BLR-A1B2C3D4) or by signing in. Mobile-number lookup requires OTP.
Support & Helpline: +91 90190 01005 (Call & WhatsApp)
Email: support@esydocs.com
Registered Operations Office: #44/A, 1st Floor, 1st Cross Road, Nayatappa Layout, Arekere, Bengaluru, Karnataka 560076, India.
Operating Hours: 8:00 AM – 11:00 PM IST (Monday through Sunday)